Send claims and complaints
It is the sender of letters, parcels or goods who should normally submit a claim.
Complaints must be made to Bring and Posten's complaints department via Mybring.
Processing time
A complaint is normally processed within 14 days. The processing time may vary depending on the relevant service and complaint.
Force majeure
Force majeure is unforeseen circumstances that cannot be prevented. This includes fire, the outbreak of war, natural disasters, strikes, landslides and weather conditions that prevent fulfilment of the contract. For example, letters, parcels and goods that are delayed due to landslides, storms or closed roads come under force majeure.
Gross negligence
Gross negligence means when someone has deliberately caused damage or can be blamed in relation to the damage that occurs.
Consequential damage
Consequential damage is damage or consequences that arise as a result of another incident. For example, additional costs that arise as a result of a delay are considered as consequential damage.
