Terms and conditions for Business Parcel

Conditions for using the service

This service is used for business to business. It is only to be used for shipments to businesses where there is somebody present to receive the parcel between 8 a.m. and 4 p.m. The delivery address must be a street/road address and not a mailbox address (except for recipients in places that do not have street/road addresses or place names).

Available both as a contract-based service and as a cash variant.

Coverage area

All of Norway

Pick-up from customer

Not included in the service offered, but can be arranged separately. It is also possible to deliver the parcel to a post in store/post office at an additional cost per parcel. Door-to-door pick-up and delivery of parcels is included in the price for more than 800 parcels per year. No pick-up on Christmas Eve and New Year's Eve.

Transit time

1-3 working days, depending on the route. Will be delivered by 4 p.m. on the delivery day (Monday - Friday). See the delivery table here. Does not include a on-time guarantee or any kind of delivery guarantee.

Method of delivery

To the recipient’s door, signed for on receipt. Parcels that cannot be delivered on the first delivery attempt will be dispatched one more time on the following business day. This is priced separately. It is possible to order delivery via post in store/post office if the recipient is not present at the door for the delivery attempt. This must be ordered when advance notification of the parcel is given. The service can be performed after the 1st or 2nd delivery attempt. This service is priced separately and is only available when the parcels have been delivered via a post office.

Notification of parcel arrived

If the parcel cannot be delivered at the door and delivery is ordered via pick-up point (post in store/post office), the driver will, if possible, leave a card notifying the recipient of when and where the parcel can be collected. If the driver's card cannot be left behind, the recipient will notified by means of collection advice such as a letter or SMS if a mobile phone number has been provided.

The pick-up deadline at post in store/post office 

The pick-up deadline for shipments is 14 days. Notification will be sent to the recipient by letter, email or SMS depending on the information provided by the sender. A reminder letter will be sent after 5 days. An SMS/email is sent on day 3 and day 11. NB! Shipments arriving in the period from 1-17 July can be picked up throughout July and will not be returned until August 1. Shipments will also not be returned in the period 23/12-1/1. However, some senders have agreed on a 14-day pick-up deadline throughout the year.

From 01.10.2022 the pick-up deadline for parcels picked up at Post-in-stores and in Parcel boxes will be changed from 14 days to 7 days. The recipient can request an extended pick-up deadline from 7 to 14 days free of charge via the Posten App or via text message.

Redirection and returns

If the shipment is not picked up by the pick-up deadline, it will be returned to the sender. This will be invoiced as a new shipment. If the shipment has been delivered and the shipment is required to be returned, the recipient must pay the new shipping cost if no return service agreement has been entered into.

Maximum weight and maximum dimensions

Maximum weight: 35 kg per parcel
Maximum length: 240 cm
Maximum length plus circumference: 360 cm
Minimum dimensions: 23 x 13 x 1 cm

Packaging

The sender is responsible for ensuring that the contents of a parcel are securely packed. There are often several unloading/sorting tasks along the way, so the packaging must be solid and adapted for the goods to be shipped. Fragile items must be surrounded by impact-absorbing material to absorb pressure and impact while protecting the contents. Goods placed on pallets must be wrapped, strapped, secured by slings or packaged in a way that provides optimum protection against damage and ensures that the goods stay together on the pallet during transport.

Dangerous goods

Posten does not have a separate handling and transport facility for dangerous goods/contents and therefore cannot carry goods classified as dangerous goods in accordance with the international regulations “ADR - road transport of dangerous goods”. More information on this can be obtained at posten.no/bring.no or via Posten's customer service phone number 04045.

Labelling

Approved and correctly completed transport labels/address cards must be used. If an unapproved address label is used the shipment can be rejected.

EDI

EDI must be used.

Price

The price is according to the current price list unless otherwise agreed. See prices here.

Handling surcharge

For parcels where one of the sides is over 120 cm or two of the sides are over 60 cm, a handling surcharge will apply. The same applies to cylindrical parcels and parcels without packaging/unsufficiently wrapped goods (items). See the current price list.

Svalbard surcharge

A fixed price surcharge applies to parcels to Svalbard. See price list.

Form of payment/invoice

Credit requirements and payment terms are clarified with the Credit Department. The Credit Department informs the customer about the credit terms directly via email. All submitted assignments can be invoiced. In case of late payment, delayed payment interest will accrue in accordance with the Norwegian Act concerning interest on overdue payments. Posten charges a standard reminder fee. In the event of payment default, non-defaulted invoices will also be calcultated as defaulted and can be collected together with overdue claims. Posten retains the right to offset its outstanding accounts against the customer´s claims against Posten.

Posten can stop invoicing services with immediate effect if the agreed credit limit is exceeded due to payment default or a downgraded creditworthiness by the credit information agency. In cases where creditworthiness is downgraded, the customer may be offered a new credit agreement against security. The item determines the amount of the security. Claims must be made within the due date. Only the claimed part of an invoice can be withheld during the claim processing. In the event of a merger, the agreement is terminated if the contracting party is the company that is being acquired. The agreement terminates with immediate effect if a company is reported as dissolved to the Norwegian Register of Business Enterprises or when bankruptcy proceedings are initiated.

Form of payment/parcels via franking machine

Parcels and optional services are prepaid by recharging the postage machine with the desired amount. Discrepancies between the customer's valuation on the franking machine and the price calculation carried out by Bring are settled in arrears. Discrepancies are accumulated and invoiced to the customer at least once every three months, according to current procedures, cf. the item “Invoice” - text in italics. If the customer has paid too much, the excess amount will be credited at least once every three months. Amounts under NOK 100 over a three-month period are not credited to the customer.

Cash

Payable in cash at post in store/post office or purchased at bring.no

Time guarantee

No

Liability

Parcels and goods shipped with Posten Norge AS under the Bring brand are regulated by the Norwegian Road Transport Act.

Claims 

A claim for compensation must be submitted within one year after the shipment date. As a rule, this must be done by the sender. Claim forms are available at the post office. Documentation must be provided showing that the parcel was sent.

Changes

The terms and conditions may be changed by Posten by giving one month’s notice.

Returns service

Yes, a returns service is offered. When using EDI, the advance notice must be sent at the same time as the transport label is printed.